Healthcare Innovation Expo 2013, London
Last week I had the pleasure of attending, along with colleagues at +Dell
the Healthcare Innovation Expo 2013 in London, http://www.healthcareinnovationexpo.com/
Among the key themes we took away were:1. Information-driven healthcare
Driven by the need for transparency, to more consistently measure clinical outcomes and the performance of individual NHS Trusts and to provide anonymised care data to audit quality, benchmark and measure performance, guide commissioning, identify health trends and support the needs of research and life science, the NHS is investing heavily in data informatics and analytics.
Tom Kelsey, director for patients and information at the NHS Commissioning Board, on transparency and how open NHS data will drive improved outcomes and innovation:http://m.guardian.co.uk/society/2013/mar/12/nhs-transparency-open-data-initiative2. A Paperless NHS by 2018
High quality data is the essential foundation for improving outcomes and driving service improvements and innovation in the NHS. Implementation, innovation, information sharing and health IT systems procurement will all be locally-led, responding to local priorities and needs across health and social care.
Health Secretary Jeremy Hunt's speech to the NHS Innovation Expo 2013 conference: http://ow.ly/iUzva
Intellect UK's response: http://www.intellectuk.org/media-centre/media-releases/9057-paperless-is-possible-says-new-report-from-intellect3. NHS Structural Changes
Following the 2012 Health and Social Care Act, the NHS is radically restructuring, effective from April 2013, by reducing the number of health bodies, abolishing Primary Care Trusts and Strategic Health Authorities, increasing GPs’ powers to commission services via Clinical Commissioning Groups, supported by Commissioning Support Unitshttp://www.commissioningboard.nhs.uk/resources/css/
NHS Slough CCG Chair: A manifesto for CCGs: focussing on skills, challenges and delivery in +The Guardian
An interesting article on CSUs and how they will operate, was also recently published in the HSJ: http://www.hsj.co.uk/home/commissioning/csu-structures-and-how-they-will-operate/5055935.article?blocktitle=Resource-Centre&contentID=8630
Demographic and epidemiological changes, in particular an ageing population and the growing burden of chronic disease and long term conditions, require a different approach to delivering care through closer integration of health and social care. 4. Mobile and Social
Tablets and mobile devices were ubiquitous at the conference, the app internet has arrived and social media use is rapidly maturing in the NHS.
The NHS Commissioning Board launched its NHS accredited UK health and social care apps libraryhttp://apps.nhs.uk/
The Francis Report has accelerated the need to drive service improvement through patient - and care recipient - feedback. To make “each encounter count”, patient comments on their experiences are being be actively sought across all online and offline channels.
I had an interesting demonstration from Yeovil District Hospital NHS FT of their iCARE app which extends the NPS-like Friends & Family Test
, currently being introduced to Acute hospitals and A&E departments, with more detailed patient feedback, to improve care:http://www.yeovilhospital.nhs.uk/about-us/icare.htm
To respond effectively to patient feedback will require a mature digital engagement strategy, supported by process redesign and cultural change, interwoven with offline channels of communication..
Recognising the digital divide, Tom Kelsey announced the NHSCB and UK Online Centres were to fund online health literacy for 100,000 disadvantaged people: http://www.commissioningboard.nhs.uk/2013/03/13/internet
Meanwhile, the RCGP has just published its Social Media Highway Code
after crowd-sourcing opinions from doctors and healthcare Professionals:http://www.rcgp.org.uk/policy/rcgp-policy-areas/social-media-highway-code.aspx
Given the penetration of mobile devices into healthcare, this post on key considerations for NHS organisations developing a mobility and/or a Bring Your Own Device (BYOD) strategy from Dell EMEA Healthcare and Life Sciences Consulting Practice Leader, Mary Cooper, is also timely. #IWork4Dell #NHSExpo #hcsm #nhssm #byod #RCGPSoMe