Bull Crap Airline:
An extensive search has been conducted in an effort to locate your missing property. Regrettably, the results have not been positive, and prospects for recovery, at this point, are not favorable.
We do have procedures and controls to protect our customers’ belongings, and our security staff does become involved whenever missing items are reported. The transportation of checked baggage is an important part of our business, therefore, baggage handling activities at all of our airport locations are carefully monitored to ensure strict compliance with those procedures.
Unfortunately, personal property may be vulnerable to access at various opportunities outside of our care and custody, and it is difficult – if not impossible – to establish conclusive evidence of loss in such instances. Consequently, we have found it necessary to incorporate liability limitations as part of the Conditions of Carriage under which we operate. Jewelry, cash, cameras, camera equipment, computers, computer software, business documents, books, medications, perishable or fragile items, electronic equipment, all eyewear and eye/vision devices whether lenses are glass, plastic or other material and other similar valuable items are specifically excluded from our liability altogether.
We consider reimbursement for items, of high value when original, legible, dated and itemized receipts are provided.
Regrettably, there is no adjustment which can be made for your loss.
We are confident when you travel with us in the future we will provide the level of service you have come to expect from American Airlines.