Response from the owner - a month ago
We are sorry to read that your stay has disappointed you. Let us assure you that we take very seriously all our customers’ opinions, as they help us improve ourselves.
We take good note of all your comments about your room. We advise our guests to inform the front desk if there is anything wrong in the room. They will do all in their power to fix the issues or to offer you another room, if the issues cannot be taken care of at the moment. For the fridge and microwave, we are currently in the process of adding these facilities to all our rooms. In the meantime, it is possible to rent them for 10$ per day. At last, it is true that it might smell like there is a pool nearby the lobby, as it is located near the pool and spa area. We are sorry that the smell has displeased you; however, it is common to hotels which have an indoor pool.
We hope that you will give us a second chance to prove you that we can do better.