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Amas Tenumah
Author & Customer Experience Transformist
Author & Customer Experience Transformist
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Myths about CX
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  After spending most of my day in an airport because my fiends at Delta airlines thought I needed a 3-hour delay so I could enjoy some airport sushi. It did not surprise me that the next day I got a survey, they wanted my feedback! It started by…
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My disdain for customer interrogation is articulated here in an earlier post. There’s almost no value to anyone in these interrogations, if there is still a defense, it is that our security is at stake or is it? What you tell your customers is that…
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We are supposed to be in the Age of the Empowered Consumer — because the all-powerful consumer is in the driver’s seat. The consumer has unlimited information literally at her fingertips anytime, anywhere – for almost no cost. The almighty consumer will…
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In the course of having dinner with a good friend of mine, he said many years ago that someone told him the reason most relationships fail is because of unmet expectations. I have been thinking about that quote for weeks and this very short video captures…
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