I was chatting with a guy on your website when "Chris," the chat guy, totally hung up on me during the chat!! He ended the chat after saying "please wait a minute." Unbelievable. I've been a Sprint customer for 20 years
and in all that time I've never
asked to be treated differently. But now I've cracked my phone screen (1st time I've ever done that, too) & instead of waiting until Sept 14 to get a new phone (note that this is literally 19 days away from today) when my contract is up I get the bullshit "offer" to (1) pay full price for the phone AND (2) pay an extra $100 for early upgrade AND (3) pay a phone activation fee. All of that is horse-shit and customer gouging.
*Let's talk about the contract requirement"
The contract is supposed to be there for Sprint to earn back the cost of the phone. But if I'm paying FULL PRICE for the phone, what does Sprint need a contract for? I'll tell you what for: to gouge customers. Period. End of story.How about the $100 "upgrade" fee?
Also total bullshit. I'm already willing to pay upwards of $500 on a new phone (a chunk of change that you'll get immediately instead of monthly over a long period of time) and you want me to spend MORE money on it? Why? Gouging customers, that's why. There is no logical reason for this spurious fee. You already charge us a bullshit $30-$50 "activation fee" on new phones.
(So much bullshit.) And now you want even more?? Outrageous.How to lose a 20-year customer in 10 minutes
So I'm talking nicely & reasonably with your buddy Chris online with the chat feature (he initiated the chat, by the way) and then suddenly he kills off the chat! Wow, that's just... I can't even.
Since T-Mobile passed you in revenue earlier this year, I thought maybe you'd want to change your tune since "customer service" has always been Sprint's worst problem. I've been with Sprint for so long that I've paid for new phones a 100 times over. And no, I don't want to "lease" it, I don't want to "easy pay" it. I have a chunk of money now THAT I WANT TO GIVE YOU for a phone but I'm getting all kinds of hassle and unbelievable gouging for my trouble when I could waltz in the door of a T-mobile shop TODAY and get a new phone and my remaining Sprint contract paid off for free. All with the added benefit of not having to deal with your horrible customer service.Sprint: Your challenge, should you choose to accept it...
Let me pay you $552 for a new (not pre-owned) Samsung Galaxy S6 -- cash in hand TODAY. DON'T charge me a $100 "early upgrade" fee. DON'T charge me an "activation" fee. (I already have a Galaxy S3 phone on your network so activation entails what? Flipping a switch.) And I'll even give you this: I'll sign the 2-year contract extension if you meet my challenge above.I await your answer.
(So does T-mobile.)
PS: If anyone reading this post wants to re-share it publicly, I'd really appreciate it! I want them to hear what I have to say. I've also posted it on Twitter @hbnole