Response from the owner - a month ago
Hi Lauren. I'm very sorry to hear about your experience. It is our goal is to provide your with a 5-star experience throughout the entire process and unfortunately it sounds like we did not accomplish that goal. If you have time, I'd really like to learn more about what happened and figure out what we could have done better or differently. Please email your contact info to me at firstname.lastname@example.org. I'll call you promptly and see if I can be helpful in any way.