Thanks to the power of Internet and Social network I finally had an human that sent me a mail.
And I'm sorry Google but I have to tell the users how it works to try to make things change even if I'm only a little indie dev that no one cares about.
The answer is very interesting for all Google Play developers :
- Google will remove your application on suspicions and not on real facts.
- No human will check what you upload or say.
- It's nearly impossible to have a real contact and support.
- You need to try to fix problem yourself without details and hope to have it fixed before ban. (Very hard when in fact there's no problem)
Once you know those fact you know it's dangerous to use any images in applications and hope for the best.
I'll let you read the mail received after the second submit to try to have the application back (And going public and touch some Googler to have someone agree to answer)
I just add some information that you can not see :
- 100% of the new images where public domain or Creative Common
- There was absolutely no images of TV SHOWS in the new images (and neither music)
These simple 2 facts proves the previous points and that the situation is completely insane and needs to be fixed.
Good luck all indie devs of the world.
The received mail :
Thank you for your additional comments.
As previously explained, your promotional images include content that you do not appear to have permission to distribute. For example, images related to films are most likely protected by the various studios that produced and released them. It is reasonable to assume that these would not be made legally available in public domain or via Creative Commons as most studios are extremely protective of their intellectual property. The same could be said of images from various TV series.
If you are able to prove otherwise, either via direct authorization from a studio representative or the location where you sourced these images (public domain and/or Creative Commons), we could review that information and reconsider the merits of this case. Merely stating in a description that an image is a copyright of its respective owner does not protect your app if the respective owners do not approve of your use of (and monetization of) their images. This may represent a change from two years ago in that most studios today will file complaints over use of their content unless someone has entered into an agreement with them on some level, and that should not come as a surprise to you.
If no agreements exist, and if you are solely relying on a disclaimer in your description, then we would request that you remove all protected images (those that you are not authorized to distribute) from your promotional screenshots. We are unable to provide specific guidance as to which images may be allowed, but we trust that you will use your best judgment based on what we have mentioned above and in previous communications. You have more than enough screenshots to give users a sense of the service that your app provides without having to draw from protected images.
If we can assist you further or if a new submission happens to be rejected again, please reply to this communication and we will do our best to assist you.
The Google Play Team