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Alexandra & Hillyfields Vets Ltd
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What to do if your pet shows symptoms of heatstroke.

1. Move him or her to a cool area (preferably with air conditioning or a fan to cool them off) heat-stroke
2. Assess your pet’s condition:
Can he/she stand? Is he/she panting normally?
If yes, keep inside and offer water little and often and call the surgery for advice.
If your pet is showing any of the following signs
• panting excessively, especially dogs?
• Staggering/collapsing when trying to move?
• Have dark red gums?
• Vomiting and/or diarrhoea?
• Have a rapid heart/pulse rate?
• Unable to stand up?
• Disorientated or out of sorts?
• Unresponsive to voice, touch or sight?
• Having convulsions?
• Completely collapsed or unconscious?
Call the vet immediately and get your pet to the veterinary practice as quickly as possible. You can begin the cooling process by soaking his/her body with cool (not cold) water. Wet towels that have been soaked in water are great for this.
If you are concerned that your dog may have heatstroke and want advice please contact our surgery or our out-of-hours provider, Vets Now on 0117 971 3111.
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Many people still believe that it’s ok to leave a dog in a car on a warm day if the windows are left open or they’re parked in the shade, but the truth is, it’s still a very dangerous situation for the dog.
A car can become as hot as an oven very quickly, even when it doesn’t feel that warm. When it’s 22 degrees, in a car it can reach an unbearable 47 degrees within the hour.

Never leave your dog alone in a car on a warm day. If you see a dog in distress in a hot car, dial 999.
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Did you know that a female cat continues to 'call' until she is mated! It is only when she is mated, that she releases her eggs - hence why cats are so good at getting pregnant.
The shelters currently are full (and overflowing) of cats and kittens so please consider speying and neutering your cats.
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Ferrets (Mustela putorius furo) belong to the carnivore family of the Mustelidae. Despite their rather misunderstood nature, they have recently become very popular pets for their charming and cheeky characters. Ferrets are domesticated animals. Their most likely wild ancestors are the European polecat and the Steppe polecat.
Ferrets enjoy exploring and are very curious so they will test out most items with their mouths.
Ferrets are sociable. Domestic ferrets are sociable and usually enjoy living in groups, although this does depend on the individual animals.
A healthy ferret may sleep between 18 and 20 hours a day.
Ferrets use a range of methods to communicate. As well as using smell to hunt, ferrets use scent to communicate with each other. Ferrets also use postures and vocalisations to indicate how they’re feeling.
If well taken care of, healthy ferrets can live up to 10 years of age. However, their average lifespan is approximately 6 years.
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Why do I need to fast my pet before an operation?

Fasting - which is not eating, drinking or chewing anything for a set period of time - is part of every safe anaesthetic technique in most animals and also in humans. It is performed to improve the safety of the patient whilst undergoing general anesthesia. When your pet is given a general anaesthetic many of the normal reflexes of the body are lost. One of these is the one that keeps food in the stomach and prevents it coming back up and into the lungs - or "going down the wrong way" as it is commonly known. When your pet experiences this in the normal state the body can cough and protect the lungs from food and fluid going down. Under anaesthesia this does not occur to the same degree and the consequences of food going into the lungs can be very severe.

Some species of pets do not need to be fasted - rabbits especially need to have constant food intake - and we often ask owners to bring in their normal food so they can nibble up until the time of their operation!

What about emergencies when my pet has not fasted?

Good question. When your pet has not fasted and there is an urgent need to perform surgery the anaesthetic technique can be modified to minimise the risks associated with not fasting. As this is a less satisfactory option than adequate fasting it will be up to your veterinary surgeon to decide whether the urgency of the operation outweighs the increased risk of inadequate fasting.
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Helping A Dog in a Hot Car

• Establish the animal's health/condition. If they're displaying any signs of heatstroke such as panting heavily; drooling excessively; appear lethargic, drowsy or uncoordinated; collapsed or vomiting - dial 999 Immediately.

• If the situation becomes critical for the dog and the police are too far away/unable to attend, many people’s instinct will be to break into the car to free the dog.

If you decide to do this, please be aware that without proper justification, this could be classed as criminal damage and, potentially, you may need to defend your actions in court.

• Make sure you tell the police what you intend to do, why, and take images/footage of the dog and the names and numbers of witnesses to the incident.

The law states that you have a lawful excuse to commit damage if you believe that the owner of the property that you damage would consent to the damage if they knew the circumstances (section 5(2)(a) Criminal Damage Act 1971).

For the best chance of survival, dogs suffering from heatstroke urgently need to have their body temperature lowered gradually.

• Move him/her to a shaded/cool area.

• Immediately douse the dog with cool (not cold) water, to avoid shock. If possible, you can also use wet towels or place him/her in the breeze of a fan.

• Allow the dog to drink small amounts of cool water.

• Continue to douse the dog with cool water until his/her breathing starts to settle but never so much that he/she begins to shiver.

Please seek veterinary attention as soon as possible.
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Hot offer until the end of July.

Are you worming your pets at least 4 times a year?
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Please check your rabbits daily for wounds or dirty bottoms over the next few months. And check your rabbit daily has shade and fresh water, maybe topping up the water and moving the run if it is a hot day.

Rabbits don't tolerate heat well and can die from heat stroke. Always keep an eye on your rabbit, especially during the heat of summer.
Early signs that your rabbit is suffering from heat stress include lethargy, panting and dehydration. Signs of heat stroke include unresponsiveness, being uncoordinated and convulsions. If you suspect heat stroke, dampen his ears and body with cool water, but DO NOT submerge him in cold water as this can cause shock.

Fly strike (maggot infestation) can kill a healthy animal who has temporary loose stools, urinary problems or an open sore very quickly. Especially at risk are disabled, overweight or aging bunnies who are unable to clean themselves. Flies seek to lay their eggs in warm, moist areas and are drawn to the odor of fur dampened with urine and feces. The damage they cause goes beyond the surface as they burrow into the rabbit's flesh releasing toxins that can cause lethal shock very quickly.

If you suspect fly strike or heat stroke, get your rabbit to a veterinary surgery immediately.
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To improve client (human) care, staff members at both surgeries have undertaken a First Aid course on the weekend. It was an interesting and informative day, but something that we hope we don't have to use in the future on our clients. Of course our veterinary qualifications mean that we are able to happily continue to treat your pets!
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We love our pets – but we don’t always show our love by taking care of our pets’ needs.

New figures on vaccination published by the PDSA back up research carried out on behalf of the National Office of Animal Health(NOAH) – while the UK is full of devoted pet lovers, half of us forget about one of the best ways we can help our pet, vaccinating them against preventable infectious diseases.

The PDSA says: “More than 11 million pets could die prematurely in the next decade from devastating preventable illnesses such as parvovirus, feline leukaemia and certain forms of cancer because their owners are failing to vaccinate or neuter them.” Yet these are the same pets that we talk to, sing to and dance with – that 33% of owners would sleep next to if they were ill, and 40% would risk their own lives to save.

NOAH agrees with PDSA Senior Vet Sean Wensley who said that ‘Love by itself is not enough’.

NOAH itself had commissioned two detailed surveys which compared the attitudes of those pet owners who did routinely prevent disease (preventers) with those who did not (non-preventers). Attitudes to vaccination did not change between the 2007 and 2010 surveys, with preventers believing that being a responsible pet owner means regularly vaccinating your pet, while non-preventers just not believing vaccination was relevant to their situation. This pointed to a clear need to educate non-preventers to break habits that have sometimes been handed down from generation to generation.

“Perhaps to some extent vaccination has been a victim of its own success, with many owners not seeing the infectious diseases that vaccines prevent in their pets or the pets of their friends,” comments NOAH technical executive and veterinary surgeon Donal Murphy.

“Yet once the level of vaccination in the population drops, the disease incidence starts to rise. “Killer diseases have not gone away. They have only been kept in check by responsible pet owners who maintain their animal’s vaccination programmes. “The cat belonging to the new family in the street, or the stray dog in the park, may be harbouring disease, which can attack when a pet is not fully protected. Unvaccinated pets are vulnerable to devastating – and sometimes incurable – disease,” he says.
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Brain aging occurs in both humans and pets. This can change your pets behaviour as they get older. This is called Canine Cognative Disorder Syndrome in dogs - it is similar to having dementia in people.
Their activity can alter by having increased wandering, pacing, restlessness. Even depression or apathy can happen.
They may become disorientated - having decreased recognition of familar people, pets or places. Even getting lost in familar surroundings.
There may decreased interest in interaction or play. Or inapprioprate vocalisation ie barking for no reason.
Alterations in sleep patterns with restless sleep orwaking at night. Often their daytime sleep increases.
Sometimes there can be altered house training - with indoor toiletting at random sites. Decreased or no signalling that they wish to go toiletting. Or going outside then toilletting when returning indoors.

It is thought that age related behavioural changes in pets are causes by an increase in damaging factors (free radicals) in the brain but have a decrease in the antioxidants that neutralise these free radicals.

You can try and improve your older pets quality of life by:
- keeping fit with regular exercise and being the correct weight
- regular exercise may be more frequent shorter walks, rather than one long one
- practice commands like 'sit' 'stay' 'down' and 'come' and reinforce successful responses with rewards that your dog values ie a pat, treats or play
- hearing can deteriorate with age so use exaggerated hand movements with a command
- you may need to use a dog whistle or clicker if you dog is struggling to hear you
- if your dog has started house soilling then you will need to accompany them outside more frequently. Warmly praise and reward them for toilleting outside. Never punish your dog for toiletting indoors
- consider nutritional supplements like Aktivat(R) with anti-oxidants and substances that aid brain function
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Contact Information
Map of the business location
20-24 Alexandra Rd Clevedon, Avon BS21 7QH United Kingdom
20-24 Alexandra RoadGBAvonClevedonBS21 7QH
+44 1275
VeterinarianToday Closed
Monday 8:30 am – 6:00 pmTuesday 8:30 am – 6:00 pmWednesday 8:30 am – 6:00 pmThursday 8:30 am – 6:00 pmFriday 8:30 am – 6:00 pmSaturday 8:30 am – 1:30 pmSunday Closed


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"Great care and consideration ever since the cat is now 12 ! Totally recommend."
" moved to Alexandra & Hillyfields Vets for our lovely dog's future needs."
"...two other vets had not been able to resolve our dog's health issues..."
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All reviews
in the last week
Our rescue schnauzer loves Alexandra Vets so much he tries to get in every time we walk past and whimpers with excitement as he sits waiting to fussed over by Rob, Kath or Karen. That’s impressive given that one of his early experiences there was a difficult op to remove a lump and he’s had some slightly undignified treatment for another problem (now resolved). Rob and the brilliant veterinary nurses have given us excellent advice on everything from diet to dog behaviour and his separation anxiety. After two years of care he's in fine fettle for a 12-year-old. Curly adores everyone at Alexandra Vets and we completely trust them to always do what's right for him.
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Mo Griffiths
4 months ago
Our dog is a rescue dog who came to live with us nearly three years ago. We visited a few Vet's surgeries and chose Alexandra vets as they seemed very friendly and welcoming. We visit them fairly regularly as unfortunately our dog doesn't enjoy the best of health. She loves going there, adores all the staff ( and the treats they all give her!) and they make a huge fuss of her. I would recommend them as they are very thorough and efficient. I also find it useful that I can ring and receive advice over the phone and if they say they will ring me back. they always keep that promise.
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Martyn Wright
4 months ago
My labradoodle is very nervous of vets after a very unfortunate experience with another practice. Rob has been brilliant with him - he fully understands his behaviour and has gained Mylos trust. He has been so patient with him, allowing him to gain confidence in his own time. They are very friendly and efficient and I wouldn't go anywhere else!!
Anthony Kerry
3 months ago
Very approachable vets and Vetinary nurses who are compassionate and knowledgable.
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2 months ago
We have had pets for years, but have never experienced such caring and professional service from all the vets and nurses at Alexandra Vets. No matter the time of day the service is always with a smile from all members of staff, advice given freely over the phone and doing there best to fit an 'emergency' appointment in at short notice. The receptionists are very friendly and always make a fuss of our dogs on arrival with treats and attention...which they love !! One of our dogs is a young golden retriever who attended the Puppy socialisation with Rob (one of the vets). We've been to many 'training' and 'socialising' classes around Bristol with various dogs, but have never found one that was run by a vet! You are not only getting the essential socialisation for your young dog, but also getting reassured as owners with training techniques and any behavioural queries. In our minds this is the only choice for our pets, as everyone at this practice makes sure you and your pet are happy.
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Richard Young
a month ago
Tim, Rob and the team have looked after our succession of rescue dogs for the last ten years - Mutt, Jeff, Perry, and Ricky. They've done this brilliantly. One was taken to Alexandra Vets to be put to sleep by a previous owner, but Rob wouldn't hear of it ('he's old, but he's not ill or unhappy'), and arranged for him to be taken in by the RSPCA in Bristol. That's where we came across him, so within a few weeks he was back at Alexandra Vets under new ownership. Rob recognised him straight away and was delighted to learn of this happy ending. This is just one example of the way in which this practice will always put the welfare of the animal first. The receptionists are all cheerful and efficient, and obviously love animals. We've been encouraged to take our current dog in for treats from them on a regular basis, so that he feels happy about going there when he really needs it. Most importantly of all, they are great at getting to the root of problems and sorting them out properly.
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Sue Harris
5 months ago
A friendly well run practice with sensible opening hours and always someone on the end of the phone when needed. Without their diligence, help and support over the past few years I doubt we'd still have our two elderly and poorly cats. We recommend for these reasons.
Christopher Gray
a month ago
Fantastic care - our dog, Merlin, recently became very ill and Rob and his team did the very best for him to make sure that he recovered fully - He is back to bouncing around thanks to them.