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Alec Schraegle
86 followers -
Don't Forget to Think
Don't Forget to Think

86 followers
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Interesting point of view, has the hotel industry lost it's way?  I think commenting on service at a high level is short sighted.  Different market segments prefer different service touch points, therefore hotels need to be more adaptable and recognize this.

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Suzie Wotton made an excellent point; "All three content types [owned, paid, earned] increase reach, but it's the earned content in the form of guest comments that authenticates the message".  I agree with this 100%, because it takes just a handful of engaged individuals to encourage more engagement. This tells me we need to focus on our top online influencers, because we can count on them to engage and encourage.  Develop a top online influencer list, and keep these people happy.
Another important point included is that 'one you receive five reviews in Google, your star rating will be displayed in gold.  Keep this in mind.
And lastly, tagging imagery on social networks should never be forgotten, it's like adding a new page to your website and giving it a nofollow.
Great content +Daniel Edward Craig !

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Funny Stuff
it's important not to take peoples phones who knows what might happen ...
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Interesting....
Organizational culture differs from country to country, but how does that affect the way offices are arranged?

In this interactive chart, researchers at Steelcase have identified six dimensions of workplace culture that shape an office’s social dynamics, drawn from their five-year 11-country study.
http://hbr.org/2013/05/how-culture-shapes-the-office/ar/1
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New Post - How to Rank: 25 Step SEO Master Blueprint

"Not long ago, I realized that 90% of what I read each doesn’t change what I actually do - that is, the basic work of ranking a web page higher on Google."

"To to simplify this process, I created this SEO blueprint... Think of it as an intermediate SEO instruction manual, for beginners."

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I'm a Nikon/Fuji guy, but here's a great site to learn photo basics from Canon

At the the site you can play around with aperture, shutter speed, and ISO to see how photos change.

http://www.canonoutsideofauto.ca/play/

More on Photography: http://photography.alltop.com/ 

#HolyKaw  
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If you only track feedback from customers who speak up, you're missing the silent majority.

In the graph below, the blue line shows satisfaction scores based on opt-in feedback surveys – from people who actively sought out the “Contact Us” button. The yellow line shows satisfaction scores based on a small random sample of web visitors.

As you can see in the chart, the random sampling does a better job of measuring the wider range of customer experiences, rather than just the very happy and very unhappy customers who opted in.

Learn more about the research here: 
http://blogs.hbr.org/cs/2013/04/are_you_listening_to_your_most.html
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Entrepreneurism is going down, if my impromptu surveys are to be trusted. Pay attention. The middle class is vanishing and the office buildings are emptying out. +james altucher has been warning about this for a while now. I'm seeing it, too. 

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Beautiful street art

Such a powerful reminder to enjoy life to its fullest.
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Well put Seth Godin
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