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Alberni Toyota
Used Car Dealer
Today 8:30 am – 5:30 pm
10 followers|44,019 views
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2555 Port Alberni Hwy Port Alberni, BC V9Y 8P2 Canada
2555 Port Alberni HighwayCABritish ColumbiaPort AlberniV9Y 8P2
+1 250-723-9448albernitoyota.com
Used Car DealerToday 8:30 am – 5:30 pm
Monday 8:30 am – 5:30 pmTuesday 8:30 am – 5:30 pmWednesday 8:30 am – 5:30 pmThursday 8:30 am – 5:30 pmFriday 8:30 am – 5:30 pmSaturday 8:30 am – 5:30 pmSunday Closed
Alberni Toyota has proudly served residents of Vancouver Island for over 40 years! Operating for over 30 years as Alberni Echo Toyota, the dealership was moved to its new location at 2555 Port Alberni Highway and rebranded itself as Alberni Toyota. Browse our entire new and used inventory. If it's at our dealership, it's on our website, which means that you don't even have to even leave your home to find your next car, truck, van or SUV. Whether you're looking for a new Toyota car, truck, van, SUV or a used vehicle of any other make and model, you won't find a more comprehensive resource than the website for Alberni Toyota.
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Review Summary
4 reviews
"Dishonest sales staff, poor customer service."
2 reviewers
"This is the worst car dealership I have ever purchase a vehicle from."
"Bought a new Toyota Corolla in 2012."
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Daniel King
a month ago
This is the worst car dealership I have ever purchase a vehicle from. Having owned a number of Toyotas over the years I decided to purchase a new Tundra last fall from Alberni Toyota. ABSOLUTE NIGHTMARE! I didn't realize until about 2 months after I bought the vehicle and had warranty claims how dishonest their sales staff was. They lied about extended warranties, charged me almost double the labour costs for my brand new truck, ignored my phone calls and delayed repair time. DO NOT BUY FROM HERE!
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Response from the owner - 2 weeks ago
Hi Daniel, thank you for taking the time to review Alberni Toyota on Google+. I would like to take a further look into this but I am having trouble finding your name in our customer database. If you could provide me a little more information about either yourself or your vehicle's VIN that would be helpful. Please send your information to aawcc@alberniautoworks.com I look forward to hearing from you soon. ~ Alberni Auto Group Customer Care
Mike Ethier
3 months ago
Dishonest sales staff, poor customer service. Bought a new Toyota Corolla in 2012. I asked to get it undercoated and to please do a good job as this vehicle will be travelling up north where there is lots of salt on the roads. The day after I got it home I checked the undercoating and was surprised to find out there were spots missing underneath. I called and talked to Darren, he told me that their installer has 30+ years experience and that wasn't possible it was probably just plastic parts that weren't supposed to be covered. Brought it down to Nanaimo Toyota, they got it up on the car hoist and sure enough there was an imprint where Alberni's installer didn't bother to move the hoist when he was spraying. This was even after I asked them to do a good job! Had to drive it back to Port Alberni to get them to redo it.
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Response from the owner - 2 weeks ago
Hi Mike, we wish to thank you for taking the time to review Alberni Toyota. We are sorry that your experience with us left you unsatisfied. If there is anything that we can do to help rectify your situation and/or your opinion of us, please let us know. ~ Alberni Auto Group Customer Care
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Emily Mahannah
2 weeks ago
Great vehicles and great service. My family has purchased two vehicles from Alberni Toyota - my mother purchased one in 2008 and I purchased one in 2011. Years later, both vehicles are still very reliable and are running great. Neither has required anything other than routine maintenance. Recently, we encountered an issue with an extended warranty insurance we had purchased along with one of the vehicles. We contacted the dealership and explained the difficulties we were having with the warranty provider, they listened and the general manager himself stepped in to help us resolve the issue. We appreciated being well taken care of by the dealership as well as by our vehicles. They have our recommendation!
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Response from the owner - 2 weeks ago
Hi Emily, thank you very much for taking the time to review Alberni Toyota. We are happy that you and your mom were pleased with your purchases and the continued reliability of both vehicles. Our General Manager was glad to be of assistance to you with your encountered issue. Thank you again for your review and continued loyalty, we look forward to seeing you and your mom again :) ~ Alberni Auto Group Customer Care
A Google User
4 years ago
Great sales staff and honest service department, have purchased last 4 vehicles there.
Response from the owner - 2 weeks ago
We are very sorry about this late reply, but we wish to thank you for taking the time to review Alberni Toyota. We appreciate your continued patronage and look forward to seeing you again :) ~ Alberni Auto Group Customer Care