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Alastair McKenzie
Lives in London
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Alastair McKenzie

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Managing expectation & delight

Six or seven years ago when I last bought a Dell (tower) computer, I remember the un-boxing well.

It seemed that Dell had been paying attention to Apple who made the packaging, presentation, and process of un-boxing, part of the whole product design experience. (http://thenextweb.com/apple/2012/01/24/this-is-how-apples-top-secret-product-development-process-works/

I remember lifting the top off this big (they were big back then!) box, and then opening two flaps like double doors to reveal my new computer, as if on a proscenium stage, with a sort of gauze curtain over it.

It cost a lot of money (to me). I had been eagerly anticipating its arrival, and that moment was a delight.

Roll forward to yesterday.

I'm with my GF who has decided, after two years of prevarication, that she really must move on from her old and cripplingly slow PC. She's comfy with Dell, so we find her a shiny new Dell XPS 8700. She hits the order button, and, since it will be "dispatched in 1-3 working days", begins to anticipate its arrival later this week and what she will be able to do with it... only to have her expectations dashed when the confirmation email tells her the delivery ETA is 5th Aug, 9 days away.

In the world of logistics it's not a big issue, but in the world of managed expectation & delight, Dell have fallen at the first hurdle.
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Geoff Moore (THETRAVELTRUNK)'s profile photo
 
Some companies are bad at this you pay order and then and only then do they tell you that they are out of stock ...very naughty! 
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Alastair McKenzie

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Is Periscope damaging HOA audiences?

"Of course I was watching your Hangout on Air! Didn't you know?"

It was a friend's remark a few days ago that made me wonder what people think about the way Hangouts on Air work.

Since then I've asked a few people and it seems many assume that the host (me) knows who is watching, just like Periscope live streams where the names of viewers pop up onscreen when they start watching.

This impression is probably only reinforced by the way Google asks Are you going to watch? Yes/No/Maybe

I'm now wondering if this puts off a lot of potential viewers.

I suspect many think: "Hmm that sounds like it might be an interesting HOA, but I'm not sure how much time I can devote to it and I don't want to 'log in' and then embarrassingly 'log out' again moments later!"

How do we get across the idea that it's anonymous, just like watching TV?

(Photo: Bigstock/Flynt)
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Keep your eyes peeled out there! 
Criminal gangs purged from Camden and Islington who use mopeds to steal mobile phones from victims on the street are targeting Crouch End, police fear.
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Posted 1st April ;)
OMG! That was one hell of a storm last night and then I saw the BBC news when I woke up… CROUCH END CLOCK TOWER COLLAPSES FOLLOWING HIGH WINDS The...
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Bummer! Two years of trudging all the way around Finsbury Park to fight our way in through an even more crowded entrance.
Commuters have said they fear "nightmare" overcrowding at a major north London station after plans to close one of its main entrances were revealed.
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So where is the MakerSpace going in Hornsey Library?
Many libraries are now providing their patrons with tools including 3D printers, laser cutters, CNC routers, audiovisual gear, sewing machines and more.
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The Great Hall at Alexandra Palace
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Yeah, we (the public) don't usually get to see it empty like this. Normally we only see it when there's an exhibition or concert or something. 

There have long been plans to refurbish the palace (much of it was demolished in two fires, 1873 & 1980), and there are now new plans afoot. http://www.alexandrapalace.com/about-us/regeneration/ 
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Interesting Periscope campaign
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41 bus route

Since TFL have been so appallingly bad at providing warnings or  overview info on the current detour, here is the way it looks to me from my experiences (Crouch End to Cressida Rd & back) 

Westbound buses to Archway seem to be running as normal.

Eastbound buses (to Tottenham Hale) are not going along St John's Way.

No idea why, but the road was closed at the Archway junction at 0230 on Sun morning when I tried to drive home, so I'm guessing they are digging up the eastbound side of the road just there. The rest of St John's road looks normal, but all the eastbound bus stops and the one at the bottom of Hazelville Rd  (by the boxing centre) are closed.

My guess is that the Eastbound 41 is leaving Archway and heading down Holloway Road then turning east along Tollington Way, and then north on Hornsey Road  because it is picking up at the Fairbridge Rd stop (above the railway line) on Hornsey Rd.

The signs on the closed bus stops on St John's Way say we have to endure this till 02 Aug.

#crouchend   #41bus   #tfl  
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I was wrong. It's not turning east at Tollington Way. It's going all the way down Holloway Rd to turn east onto Seven Sisters Rd (A503) and then follows the 91 route to Crouch End. It doesn't seem inclined to stop at any bus stops on the detour, so it's fairly quick.
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Yaay!
Haringey Council approves plans to transform Alexandra Palace into a £28m visitor attraction after provisional lottery funding is secured.
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Interesting new entrant to the Crouch End retail/pub line up. :)
OPEN THURSDAY TO SUNDAY 1200 - 2230. SIT IN OR TAKE AWAY. FOLLOW US ON TWITTER FOR BEER UPDATES AND FREE TASTINGS. Tweet. The Harringay Arms, 153 Crouch Hill, London, N8 9QH, GB | +44 20 8292 3624. free web stats · Quantcast.
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I like this, and not just for the local scenery!
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Alastair's Collections
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Have him in circles
5,645 people
Vinay Gowda's profile photo
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Augustine Travels's profile photo
Imtiaz Ali's profile photo
Sidi Bance's profile photo
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Work
Occupation
Online Travel Editor, Travel Influencer
Skills
Public speaking/moderating, social media
Basic Information
Gender
Male
Story
Tagline
Online Travel & Social Media Editor/Journalist
Introduction
Owner of Alastair McKenzie's Travel-Lists.
Host of The Travel Coffee Break (Weekly Hangout on Air)
Former Editor Travelllll.com.
Former Travel Editor, Classic FM

This is my main G+ account.
 
I also have a  G+ page for my 'live' Travel Coffee Break Hangouts on Air, connected to a dedicated Youtube channel. If you want to participate in hangouts, you need to make sure you have that G+ page in your circles too.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
London
Went here on the hottest evening of the year, so on a Weds in July the beer garden was as packed as a weekend and the staff were struggling to keep up. All the same, the service was excellent and really friendly. And the food was great.
Public - 3 weeks ago
reviewed 3 weeks ago
Amazing collection in a maze of small rooms. Some people spend hours here revisiting their childhood, other whizz through and don't really get it. I found several toys and games that I remember from my childhood (never a good sign when those things start turning up in museum collections!). Worth a visit.
Public - a month ago
reviewed a month ago
Everything you want in a campsite - really friendly & welcoming, shiny new (2015) laundry, showers & toilets block with disabled facilities & family shower rooms, shiny new (2015) playground, a shop with camping essentials, extra large pitches (easy to get car & tents in) all spotless & tidy - excellent. Astonishingly empty for a June weekend, but be careful who you share this info with because when word gets out, it'll be packed!
Public - a month ago
reviewed a month ago
Excellent fun! Four us went on a Saturday afternoon (three weeks after it opened) and had a great time. It was packed, and here is a small problem. Being in a railway arch, there are very strict licensing rules because there is only one fire exit, so their limit is: all the tables full and one group waiting at the bar. For us it meant a 20 minute wait outside in the cold! But worth it. Also, they don't take bookings (at least not for the time being unless they can find a workable system), for obvious reasons; no one can predict how long a game might take. I talked to one of the co-founders, Toby. He says the trick is to get there early on weekends. Aim for mid-morning on Sat & Sun. Once things have bedded down a little he says the aim will be to try and balance the load a bit by having events and competitions during the quiet times (weekday daytime). There's a huge selection (500+) of games on the shelves at the back, with multiple copies of the most popular games, like _Settlers of Catan_ and there's a great selection of beers, wines etc, plus snacks & food to keep the little grey brain cells going.
• • •
Public - 7 months ago
reviewed 7 months ago
23 reviews
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Good pub. Busy with walkers & birders, so a little slow to get served on a Saturday, but a good range of beers - spoilt for choice, actually - and terrific food.
Public - a month ago
reviewed a month ago
I'm not easily impressed by cathedrals - every city has one - but this cathedral, the fifth largest in the world, is pretty spectacular. If you get a chance, climb or take the rather cramped lift to the roof, were you can wander among the countless spires, arches and statues, (I'm told there are 200 spires & 3,400 statues) where stone masons work continuously to repair & replace the intricate facade that took six centuries to complete in the first place.
Public - 6 months ago
reviewed 6 months ago
Nice pub, and busy in the early evening. Good helpful staff, and as another reviewer said, a good pint of Spitfire :)
Public - 8 months ago
reviewed 8 months ago