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As a #PremierGold member of +United's #MileagePlus Programme, with 15 years of heavy flying on the airline, I've been really disappointed with their performance since their merger with Continental. But this, this is very bad, and shows systematic problems underlying the entire business...
My colleague Huggy Rao and I have been reading and writing about something called "felt accountability" in our scaling book. We are arguing that a key difference between good and bad organizations is ...
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Peter Schmidt's profile photoLinear Air - Peter Schmidt, COO's profile photoGary Pearson's profile photoBrian Holt Hawthorne's profile photo
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Frontier (US only?) is not any better.  They berated us about bags on the last flight - scolding, ridiculing and saying we should buckle during turbulence so we didn't sent their expensive ceilings!  I'm fed up with air travel these days.
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