United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care - Bob Sutton
My colleague Huggy Rao and I have been reading and writing about something called "felt accountability" in our scaling book. We are arguing that a key difference between good and bad organizations is ...
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- Frontier (US only?) is not any better. They berated us about bags on the last flight - scolding, ridiculing and saying we should buckle during turbulence so we didn't sent their expensive ceilings! I'm fed up with air travel these days.Aug 14, 2012
- Now that's even worse than breaking guitars! ref: http://en.wikipedia.org/wiki/United_Breaks_GuitarsAug 14, 2012
- You'd have thought they'd have learned from the guitars..?Aug 14, 2012