I never thought I'd be disappointed BIG TIME with Google
, but this is really poor, poor, poor service.
Ordered the Nexus 4 during the fresh batch of stock sometime last week 4th December, Tuesday
at 5pm (http://www.knowyourmobile.com/blog/1708449/nexus_4_back_in_stock_at_googles_uk_play_store_from_5pm_today.html
), and was given a confirmation of delivery within 1 to 2 weeks at 5:03 pm that day. Okay, fair enough, but was a bit peeved off at having to pay for a £10 delivery that will take longer than 3rd class. That was messed up.
Other people on forums were still able to order at 5:30 pm so it looks like things are moving, albeit for them it states delivery will be 4-5 weeks
On 7th December, Friday
, got confirmation plus photos of people who received their Nexus 4's. Okay cool. Things seem to be moving forward.
Then I found out that these guys ordered at 9pm on the very same day?!?! On top of that, these are the very same guys who were told by Google on their order sheets that they had to wait 4-5 weeks to get theirs!
Oh but that's not why I'm annoyed. I'm annoyed because GOOGLE just changed my order from 1-2 weeks to PRE-ORDER
. Yes, that was a vein in my neck making a popping
Way to go Google. Excellent work. The Nexus 4 looks like
a fantastic device, but not worth this amount of trouble. I'm getting myself a Galaxy S3 or Note 2 which was what I initially wanted anyway.
Sent an email to them and let's see what their response is. #FFFFFFFUUUUUUUUUUUU #F7U12 #CustomerServiceFail #GoogleFail #GoogleWhyYouNotDoThisRight