Response from the owner - 8 months ago
We understand you are not satisfied with the hotels in Tokyo and are sorry they did not live up to your expectations. As indicated on the daily itinerary, hotels are subject to change, and in this case hotels of a similar category or location were provided and corresponding information was sent prior to the trip departure date. We appreciate your feedback as we continue to improve our itineraries. Our customer service team has reached out to you directly by email.