After taking a break, I dove back into my battle with Google Play Developer Services today, via Chat:
Here's my chat request:
I tried very, very hard to comply with all the policies, and my app was still suspended and my account was terminated. The emails I received said "We are unable to comment further on the specific policy basis for this removal or provide guidance on bringing future versions of your app into policy compliance." and pointed me to fairly generic policies, which I (on my second attempt) completely believed I complied with. Finally, after very frustrating email exchanges and no actual help or guidance my account was terminated with an email saying "Please do not attempt to register a new developer account."
This would all be bad enough if it was free to publish an app, but I paid $25 for the sold purpose of sharing my free app, and went through all this terrible frustration. I'm not trying to spy on anyone or pull any scam and I am incredibly angry.
Google Support 10:03 AM
You are now connected to Jeff J. Please type your message and hit 'Enter' to send.
This chat is no longer off the record
Jeff J 10:03 AM
Hi Aerik, thanks for contacting Google Play Developer Support!
Please give me a moment while I review your issue.
me 10:04 AM
Jeff J 10:05 AM
Thanks for your patience.
Unfortunately, I can’t comment on issues related to developer accounts that have been administratively closed. Please review the original notification for more information.
If you feel we have made an error, please visit https://support.google.com/googleplay/android-developer/troubleshooter/2993242
to file an appeal.
Was there anything else I could help with today?
me 10:06 AM
That kind of response is exatly what makes me so angry.
So you guys took my $25, and closed my account and can't tell me what I did wrong.
I'm so mad I'm thinking about lawsuits, just becuase I'm that angry.
Jeff J 10:06 AM
I'm sorry but as I'm not a member of the policy team, I can't discuss this matter further. Please file an appeal if you feel that the decision was made in error.
me 10:07 AM
Where do I file an appeal about my account being closed?
And, for that matter, how do I complain about your policies?
Jeff J 10:07 AM
Using the link I just provided in my previous message.https://support.google.com/googleplay/android-developer/troubleshooter/2993242
me 10:07 AM
I can't believe you are so hostile to developers. Are you in Mountain View? I live in San Jose and program for a living - it's amazing that Google actively makes it hard for people to try to give away something.
Jeff J 10:07 AM
I'm sorry I can't be of assistance with this issue. Did you have any other questions for me today?
me 10:08 AM
Yeah, can you tell your manager how angry I am?
Jeff J 10:08 AM
I can absolutely do that.
me 10:08 AM
Great, at least that's something. Thanks.
Here's my appeal:
I tried very, very hard to comply with all the policies, and my app was still suspended and my account was terminated. The emails I received said "We are unable to comment further on the specific policy basis for this removal or provide guidance on bringing future versions of your app into policy compliance." and pointed me to fairly generic policies, which I (on my second attempt) completely believed I complied with.
I read the policies thoroughly and emailed back to support several times in an attempt to determine exactly what I was doing wrong (I understand the issue with the first violation). Support would not email me any specific guidance and I was at a complete loss as to what to do differently because I was totally confident my app (after my first attempt) was in compliance with the policies. If I know I was supposed to change something, I would have changed it - but I had no idea what to change! So you took my $25 and closed my account.
We'll see if that gets me anywhere.... but I'm not going to hold my breath.