This has become my favourite technical book. It codifies many of the lessons learned the hard way through experience in Internet site operations, but which are not written down anywhere else. It's like a book that fell through a time warp from 10 years in the future. The best bit is that I know for a fact that everything in it is true, because my time at Google permitted me to see these lessons being learned the hard way (that is, through outages, post-mortem analyses, and war stories).
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