Response from the owner - 2 weeks ago
Hi, Isis Roman,
Thank you so much for reviewing our company. I am very happy to see that you love our daycare services. Giving our furry family members time to socialize and play with their friends is extremely important to their health and welfare, so thank you for that.
Thank you also for the great compliment on our team. They work very hard to provide the best care possible for everyone's furry family members.
I do want to address your other concern with our facility pertaining to the hours. I am not sure where you received the information, but it is incorrect and I am very sorry for the misunderstanding. As posted on our door and website, we are open Monday through Friday from 7am - 6pm and on weekends and holidays from 8am-10am and 4pm-6pm. Most of the time, we are in the building before and after those posted times. With concern for the pets, they are let out first thing when we arrive, so between 6:45am-7:15am (7:45-8:15 weekends). Their last time out will be just before the end of the day, so between 5:30pm-6pm. Again, many times we are early to get them out and late putting them up, so they have sufficient time to take care of their business.
I understand your concern about the pets having to “hold it” for a long time, but with the times I have posted, the pets do great. Many of them are so tired from playing in daycare all day that they sleep right through the night. There are occasional messes, but that is normal.
I hope this clears up some of the concern you had with our facility. I appreciate you reviewing us. Please feel free to contact myself or our manager, Justine. I have tried to find your account in our system to reach out to you, but Isis Roman is not listed. I am sure our records have a different name. Thank you again for your support.