Response from the owner - a week ago
Dear Mr. Sharp,
I am at a loss for words with what you have experienced at our facility! I am so very sorry and please understand that this situation does not represent the high level of quality that we do provide. You are correct; I have been out of the office a lot lately because of some charity work I have been doing for our A Dog’s Dream Dreamer’s Foundation. I appreciate you bringing this issue to my attention and I will personally researching what may have happened. I have tried to find a way to contact you to personally apologize, but I haven’t been able to find a way. I also would like to find out more specifics about this situation, so that I can investigate it further. It would be extremely helpful to have a date and possibly a time, so that I can go back and review the camera footage of the facility. And with the outdoor area, clients are not able to get close to our bay doors where the dogs are, so if you can give me a better location (ie door 1, 2, or 3) that would be a huge help.
Again, I am extremely sorry we did not meet your expectations. I hope we are able to resolve this issue and that you will feel confident to come back and give us another opportunity. I look forward to talking with you soon, please feel free to contact me at Info@adogsdreamnc.com and if you would like to talk on the phone please give me a call at 252-514-2502. If you are in the area, please feel free to stop by and meet with me. I will be around the end of this week and all next week (6/28-7/5).