Profile cover photo
Profile photo
Adam Toporek
780 followers -
Stories are for inspiration, systems are for execution
Stories are for inspiration, systems are for execution

780 followers
About
Posts

Post has shared content
If you are interested in the intersection between #custserv  and psychology, check out this guest post I wrote for +SpinSucks 
+Adam Toporek arms you with five necessary behaviors to improve your customer service. 
Add a comment...

Post has attachment
The new book trailer is out for Be Your Customer's Hero! #customerservice   #retail  
Add a comment...

Post has shared content
Honored to guest post at Shep Hyken's great customer service blog! Check out some customer experience lessons from +Amazon.com 's Prime program.
This week on our Friends on Friday guest blog post, my colleague +Adam Toporek describes 4 customer service experience lessons he learned from Amazon Prime. Anytime anyone talks about Amazon, I listen.
Add a comment...

80% of profitability is driven by 20% of customers. Golden Goldfish #eBook by +Stan Phelps  free today on Amazon bit.ly/goldengoldfish
Add a comment...

Post has shared content
Add a comment...

Post has attachment
How often are you mindful of what it going on around you? This insightful post from +Kaarina Dillabough will make you think.
Add a comment...

Post has shared content
So true. #motivation  
"Alone we can do so little. Together we can do so much." - Hellen Keller
Photo
Add a comment...

Post has shared content
Great collection of posts from a great CX writer, +Annette Franz. #customerexperience  
In today's post, I summarize my top 13 posts of 2013. Perhaps there are some key takeaways from these posts that will help you make some great things happen in 2014! #customerexperience  
Add a comment...

Post has attachment
We put together a slide deck with 29 Customer Service Resolutions for 2014 this year -- with some nice resolutions around #peopleskills .  http://customersthatstick.com/blog/customer-service-techniques/29-customer-service-resolutions-for-2014/  
Photo
Wait while more posts are being loaded