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Adam Toporek
Attended University of North Carolina at Charlotte
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Honored to guest post at Shep Hyken's great customer service blog! Check out some customer experience lessons from +Amazon.com 's Prime program.
 
This week on our Friends on Friday guest blog post, my colleague +Adam Toporek describes 4 customer service experience lessons he learned from Amazon Prime. Anytime anyone talks about Amazon, I listen.
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How often are you mindful of what it going on around you? This insightful post from +Kaarina Dillabough will make you think.
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My pleasure! Great post.
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Great collection of posts from a great CX writer, +Annette Franz. #customerexperience  
 
In today's post, I summarize my top 13 posts of 2013. Perhaps there are some key takeaways from these posts that will help you make some great things happen in 2014! #customerexperience  
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Thanks, Adam!
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Our new slide deck with 29 Customer Service Resolutions for 2014 was a SlideShare featured presentation this week. Check it out! http://customersthatstick.com/blog/customer-service-techniques/29-customer-service-resolutions-for-2014/ #custserv   #customerservice  
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Great #business  advice from +Gini Dietrich What is your one business regret? 
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"Nothing is so contagious as enthusiasm." - Samuel Taylor Coleridge http://ow.ly/i/3hXYk
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80% of profitability is driven by 20% of customers. Golden Goldfish #eBook by +Stan Phelps  free today on Amazon bit.ly/goldengoldfish
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Happy to be included in this roundup from +Chuck Kent!
 
10 Reviews of the new book +SpinSucks  by +Gini Dietrich  featuring +Liz Strauss +Brent Carnduff +Adam Toporek plus 7 more http://wp.me/p2NJ5i-L2 
Chuck Kent highlights key points from 10 different review of the new book Spin Sucks, Communication and Reputation Management in the Digital Age
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So true. #motivation  
 
"Alone we can do so little. Together we can do so much." - Hellen Keller
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We put together a slide deck with 29 Customer Service Resolutions for 2014 this year -- with some nice resolutions around #peopleskills .  http://customersthatstick.com/blog/customer-service-techniques/29-customer-service-resolutions-for-2014/  
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Will be tweeting this tomorrow morning in the  Monday surge! :)
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A great post from +Stan Phelps on low and high maintenance brands, with a excellent look at the discussion around customer effort. Check it out! Featuring +Annette Franz  #customerservice   #customerexperience  
There is a big difference between Customer Experience and Customer Service. Customer Experience (CX) is broad. CX is how your customers perceive their entire set of interactions with your company. Customer Service on the other hand can be as limiting as the set of interactions once as customer ...
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Thanks for the mention in the post Stan Phelps ... and thanks for sharing +Adam Toporek!
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People
In his circles
457 people
Have him in circles
690 people
Ranida Satarak's profile photo
Bryan Lund's profile photo
Cheryl Hooten's profile photo
Al Smith's profile photo
Tifanny lynda's profile photo
Muhammad Monir Hossain's profile photo
Fably Net's profile photo
ARC Pointe Call Centers's profile photo
Peter Mesu's profile photo
Work
Occupation
Customer Experience Strategist, Franchise Developer, Small Business Owner
Skills
Customer Service, Customer Experience
Basic Information
Gender
Male
Story
Tagline
Stories are for inspiration, systems are for execution
Education
  • University of North Carolina at Charlotte
    MBA
  • University of Georgia
    BBA
Adam Toporek's +1's are the things they like, agree with, or want to recommend.
The Final Post & Win A Kindle Fire
intensefence.com

Blog post at Adam Toporek's Customer Service Experience Blog : As many of you know, we will be launching our new blog at the beginning of Ma

Understanding Customer Lifetime Value: A Non-Geek’s Guide
intensefence.com

Blog post at Adam Toporek's Customer Service Experience Blog : About This Post: This post is designed to help you understand Customer Lifeti

Customers That Stick
plus.google.com

A blog about customer service and the customer experience

Why Average Customer Service is the Norm — And Always Will Be
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Blog post at Adam Toporek's Customer Service Experience Blog : The original title of this post was Is Bad Customer Service the Norm? It is a

National Customer Service Week 2011: What’s Your Plan?
intensefence.com

Blog post at Adam Toporek's Customer Service Experience Blog : This week, October 3-9, marks National Customer Service Week (NCSW). NCSW was

Adam Toporek Twitter | Adam Toporek Trending
www.twylah.com

Discover Adam Toporek (adamtoporek) Twitter Trending Topics : Customer service, Custserv, Customer experience, Marketing, Cxo and more

How Good Marketing Can Create Bad Customer Service
customersthatstick.com

Blog post at Customers That Stick :   Jayme Soulati Our guest post author for this installment of the Customer Service Stories series is Ja

Customer Service is Everything: Introducing a New Resource for Businesses
inklingmedia.net

Customer service might just be the most important aspect of any business. Here’s why.

What Is Customer Service?
customersthatstick.com

Blog post at Customers That Stick : What is Customer Service? It is the most fundamental of questions. Like many concepts, customer service

Language Engineering: Finding the right words to use with customers | ke...
micahsolomon.com

keynote speaker – Customer service speaker & consultant – author Micah Solomon's customer service blog: COLLEGE OF THE CUSTOMER. key

#measurePR: Learning From the Community
www.waxingunlyrical.com

They say there is no "I" in "team." Well, there's no "I" in "community" either, as a recent #mea

This Blog Is Dead: I’m Starting Over
intensefence.com

This Blog Is Dead: I'm Starting Over. August 13, 2011 By Adam Toporek 9 Comments. As of today, this blog no longer exists. Well, it exis

The State of Small Business Infographic
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The State of Small Business Infographic. August 11, 2011 By Adam Toporek 5 Comments. Like most businesses in the United States, small busine