- University of North Carolina at CharlotteMBA
- University of GeorgiaBBA
Understanding Customer Lifetime Value: A Non-Geek’s Guide
Blog post at Adam Toporek's Customer Service Experience Blog : About This Post: This post is designed to help you understand Customer Lifeti
A Solid Strategy to Take Over the Blogoshere | Entrepreneur Blog
Bloggers Unite to take over the blogosphere...
Why Average Customer Service is the Norm — And Always Will Be
Blog post at Adam Toporek's Customer Service Experience Blog : The original title of this post was Is Bad Customer Service the Norm? It is a
National Customer Service Week 2011: What’s Your Plan?
Blog post at Adam Toporek's Customer Service Experience Blog : This week, October 3-9, marks National Customer Service Week (NCSW). NCSW was
How Good Marketing Can Create Bad Customer Service
Blog post at Customers That Stick : Jayme Soulati Our guest post author for this installment of the Customer Service Stories series is Ja
Customer Service is Everything: Introducing a New Resource for Businesses
Customer service might just be the most important aspect of any business. Here’s why.
Language Engineering: Finding the right words to use with customers | ke...
keynote speaker – Customer service speaker & consultant – author Micah Solomon's customer service blog: COLLEGE OF THE CUSTOMER. key