Insurance in a digital world: the time is now http://www.ey.com/GL/en/Industries/Financial-Services/Insurance/Insurance-in-a-digital-world--The-time-is-now
<-- even in the insurance industry, it's clear speed wins. This is a great read, if only for this powerful passage
"Digital is a new market force that is driving massive change in consumer expectations. It will require a different set of skills, culture and measurement. Industries such as telecommunications, consumer products, and media and entertainment have already harnessed digital to attract and retain new customers. It is time for insurers to evolve and respond: they cannot afford to be on the sidelines of the shift to digital.....At a time when the speed of change is so fast that standing still means falling further behind..."