First, we’d like to apologize for the miss communication on our end in regards to the shipping. We are happy the situation was remedied in a timely manner by shipping you out a second harness; which we hope is working well for you and your pup.
In regards to the statement where you call the first harness ‘complete garbage’, please know that we believe this is a grossly inaccurate representation of our products. As a repeat customer you must know that our products are high-quality, made with only the best materials available, and that situations such as this are a rare occurrence.
We hope that you continue to purchase and enjoy our products and are happy that everything turned out okay in the end.