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Abhiroop Basu
Works at Zopim
Attended University of Warwick
Lives in Singapore
1,007 followers|82,227 views
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Abhiroop Basu

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My first guest post on +CrazyEgg!
With 94% of internet users checking their email accounts, it`s critical that yours gets opened. Our email a/b testing gives you the perfect email.
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thanks. I am a fresher here, need help to move
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We’ve got some big news at Zopim, and we want to share it with you, our beloved customers. We've been acquired by Zendesk!
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The success and failure of your organization can often hinge on whether you've put together the perfect team. Here's 7 tips to make that happen.
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The costs of poor customer service may not seem great. But once a complaint goes viral, you're in trouble. Learn from these mistakes and WOW your customers.
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Analytics gives you an overview of your chat and agent activity. Track the conversations with customers and use the data to increase your team's efficiency.
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We just wrote a detailed whitepaper on the importance of customer engagement: 

The paper is titled One-to-One Marketing: How to Add Personality to your Customer Engagement Campaign.

In the paper I explore:
- The relationship companies have with their customers
- The growing importance of personalized, customer-centric engagement, and
- The best channels for communicating with customers

Read more: http://zop.im/1to1marketing.
Download this whitepaper to learn how to personalize the engagement with customers.
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From the opportunism of Bronn to the complacency of Ned Stark, the characters in the Game of Thrones can teach us a lot providing great customer service.
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Glad you enjoyed it!
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Instead of typing out the same message every time, use a Shortcut. Shortcuts are like text expanders, auto-completing your message with just a few clicks.
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Don't make the mistake of jumping on the content marketing bandwagon with a generic one-size fits all strategy. Here's what you need to do to stand out.
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People
Have him in circles
1,007 people
Goderic Tia's profile photo
Chokchai Daoruang's profile photo
Michael Scott's profile photo
Fiona Zhong's profile photo
Nick Verderico's profile photo
Wendy Wong's profile photo
Ayan Basu's profile photo
Junyuan Zhang's profile photo
Ayberk Tabakci's profile photo
Work
Occupation
Content Strategist
Skills
Blogging, writing, legal, content strategy, design
Employment
  • Zopim
    Content Strategist, 2013 - present
  • Amica Law
    Practice Trainee, 2010 - 2011
  • Android Police
    Contributor, 2010 - 2012
  • Make Tech Easier
    Contributor, 2009 - 2011
  • The Digit
    Social Media Editor, 2011 - 2013
  • Warwick IT Services
    Student Computing Advisor, 2006 - 2009
  • Shook Lin & Bok
    Intern, 2007
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Singapore
Previously
Singapore - Mumbai - Kolkata - London - Jakarta - Mauritius - Pune
Story
Tagline
Opinionated tech blogger
Introduction

I am an opinionated tech and digital media blogger. As a doe-eyed twenty-something I started my first blog TechComet to comment on all things technology. Since then I have written for Android PoliceMake Tech Easier, and numerous other blogs. In the real world, I work as a Content Strategist for Zopim.

If there is a new product, service or gadget that you would like beta-tested, please send it my way!

Also, if you are interested in seeing more of my work take a look at my CV or design portfolio and article clips.

Education
  • University of Warwick
    Law, 2006 - 2009
  • Mahindra United World College of India
    IB, 2004 - 2006
Basic Information
Gender
Male