Linux Technician, 2013 - 2014
Sysadmin I, 2012 - 2013
As a Tier 1 Systems Administrator for Claris Networks, I am responsible for providing end-user and server-side solutions that enable our clients to continue to do what they do best without the fear that their IT challenges will hinder normal operations.My work in this position deals primarily with Windows desktop/server support, Mac desktop support, and mobile support across all three major mobile operating systems. In addition to providing external customer support, I also co-admin our internal virtual lab, and serve as a co-admin for our internal Sharepoint site and am responsible for ensuring the quality and accuracy of documentation for team processes and procedures.
Pilot Travel Centers
Windows Desktop Admin (Contractor), 2012 - 2012
Responsible for ensuring that all system images for store-side hardware configurations are up-to-date (includes: back office, point-of-sale, and restaurant machines).Spearheaded Windows XP deployment changes to make the deployment process platform agnostic across all store-side hardware configurations.Lead deployment and migration of current Windows XP environment to Windows POSReady 2009 and Windows 7, as well as explored and researched changes in deployment methodologies for these two platforms across all store-side hardware.
University of Tennessee
Graduate Assistant, 2010 - 2012
Provided service to the University of Tennessee Knoxville campus in the forms of troubleshooting operating system and application issues, patching machines, driver mining, editing the registry, configuring network access, spyware/virus remediation. Communicated with customers both in person and in writing about the services performed on their workstations. Worked in a team-oriented environment to ensure customer satisfaction. Mapped drives and troubleshot end-user issues with T-Storage.
Linux Systems Administrator I , 2014 - 2015
Linux Systems Administrator II, 2015 - 2016
Customer Success Engineer , 2016 - present