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1Cover Travel Insurance
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Today 10AM–4PM
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1Cover Travel Insurance

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Going on a cruise? Here's everything you need to know. Read here: https://www.1cover.com.au/travel-insurance/activities/cruise-insurance/cruise-considerations/
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Going to Bali? Get Travel Insurance you can count on! Read here: www.1cover.com.au/travel-insurance/asia/bali/
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We discuss when you should just ignore travel advice and go out on a limb. http://blitz.arc.unsw.edu.au/2015/the-travel-tips-you-shouldnt-take/
People (read: parents) are always throwing around know-it-all advice when it comes to travel. Many of these people are older, have watched the movie Hostel too many times and assume that travel...
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Going on a canoeing adventure on your next holiday? We cover Canoeing as well as lots of other adventure activities too: www.1cover.com.au/travel-insurance/activities/canoeing/
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Going snowboarding on your next holiday? Find out what's covered with our insurance here: www.1cover.com.au/travel-insurance/activities/snowboard-insurance/
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Travel Tip: Try the local food while on holiday. Head to stalls with big crowds, a high turnover of fresh food and lots of local. Choose dishes cooked to order, rather than pre-prepared.
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There’s nothing romantic about food poisoning, a day in hospital or being stranded at the airport – or, worse still, being slapped with a whopping bill at the end of it. Here are a few tips from us for how to keep your festivities fun. Read here: http://blitz.arc.unsw.edu.au/2015/stupid-cupid-how-to-have-a-romantic-holiday-with-your-lover/
Sure, being whisked away by your partner for a giddy getaway is the perfect way to reignite the passion with your loved one for any special occasion or anniversary. But there’s nothing romantic...
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Going on a trip to the snow soon? Make sure you have winter sports insurance so you're not out of pocket when something goes wrong. http://www.news.com.au/travel/travel-updates/australian-skiers-paying-price-for-shunning-insurance-when-skiing-in-nsw-and-victoria/story-fnizu4n5-1227356811461
SKIERS heading off to the Australian slopes this winter are shunning travel insurance despite soaring injury rates.
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Holiday Insurance Warning - to anybody going on holiday think twice about using 1cover or Allianz insurance. Read reviews on Allianz and see how many people complain about having their claims rejected. 1cover uses Allianz as their underwriter, so effectively the same. I required urgent surgery whilst abroad they gave me the runaround never replying to calls and eventually told me to get back to Australia as soon as possible. In the same email they told me that my cover ceases as soon as I get home. Leaving me with a hefty bill as I can't get surgery in time on the public system to repair a snapped ligament. If you want peace of mind look elsewhere!
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1Cover Travel Insurance

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People (read: parents) are always throwing around know-it-all advice when it comes to travel. Many of these people are older, have watched the movie Hostel too many times and assume that travel...
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Want to know more about what's covered when flights are cancelled? Find out here: https://www.1cover.com.au/travel-insurance/coverage/flight-cancellation/
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Travel doesn’t have to be all backpacks and baked beans. We thought we would look into some real travel options that are a little lux, while still being kind to the wallet. http://ow.ly/MPyU0
As a students, we don’t exactly have a huge disposable income to take off overseas at a whim. Heck affording three square meals a day can sometimes be a struggle. Life is spent living thriftily...
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We automatically cover 43 medical conditions! Find out more here: https://www.1cover.com.au/travel-insurance/health/pre-existing-medical-conditions/index.html
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Contact Information
Map of the business location
11/307 Pitt St Sydney NSW 2000 Australia
11/307 Pitt StreetAUNew South WalesSydney2000
+61 1300 192 0211cover.com.au
Insurance Agency, EconomyToday 10AM–4PM
Sunday 10AM–4PMMonday 7AM–8PMTuesday 7AM–8PMWednesday 7AM–8PMThursday 7AM–8PMFriday 7AM–8PMSaturday 8AM–5PM
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Review Summary
4.3
78 reviews
5 star
53 reviews
4 star
12 reviews
3 star
2 reviews
2 star
1 review
1 star
9 reviews
"Very happy with service received, thankyou"
"Yet other times, the staff have blown me away with their care and compassion."
"But the slow response times meant there was room for improvement."
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Eleshia Mifsud's profile photo
Eleshia Mifsud
a week ago
Had to make a claim after my phone was stolen while I was overseas, and they took about a week and a half for a real person to contact me. When I got the "request for feedback" email before I got any response to my claim, I had to remind them that my claim was still outstanding, and this will affect my review. After reminding them, they were pretty prompt to sort everything out and after a few more weeks the claim amount showed up in my bank account. The great thing is that these guys care about what people say about them, and for the price they charge I'd probably use them again. But the slow response times meant there was room for improvement. I'd still recommend as great value.
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Response from the owner - in the last week
Hi Eleshia, Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback, we really appreciate it. While I'm glad we were able to resolve your claim favourably, I have noted your feedback regarding the time it took. This is important feedback, and an area we are always improving in. Thank you for your continued support and for taking the time to leave us a review, we really appreciate your feedback. Kind regards, Kieran at 1Cover.
Jade Caruana's profile photo
Jade Caruana
a month ago
My iPhone and some money were stolen while I was travelling in Spain. The claims process with 1Cover was really simple, I was paid out quite quickly and received great service the entire time. Luckily I had chosen the $0 excess option when I purchased my policy too, so I didn't even need to pay an excess. I've bought 1Cover travel insurance several times in the past, because after looking at a few different companies I found that they offered the best cover at the lowest price. Thank you so much!
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Response from the owner - in the last week
Hi Jade, I'm sorry your phone was stolen in Spain, I've actually had the same thing happen to me too! Must be the country for it... Anyway, it's great we were able to assist you with your claim and process it in a timely manner. It's always encouraging to hear that we are living up to the high standards we set ourselves :) Aside from having your phone and money stolen, we hope you had a great trip! Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Kind regards, Kieran at 1Cover.
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Juliet Thomas
in the last week
After stepping of an early morning OS, I proceeded to domestic terminal to take my flight home. Only to discover that my 11.00am flight had been cancelled (noitfying me by phone an hour after I had been to the counter) with the old 'operational situation' clause.and that they could only put me on a 8.00pm flight. I went online and booked an airfare with another carrier and was home by 12.30pm. I contacted 1 Cover who were extremely helpful and clearly explained what documentation I needed to provide in order to make a claim. Once submitted, it only took a few weeks to come through. I shall definitely be using them again on my upcoming trip
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m fred's profile photo
m fred
in the last week
9 out of 10 is my rating . Unfortunately I had to see the Royal Caribbean medical staff during a Transpacific Cruise from Seattle to Sydney. Only one phone call was needed to get my Claim amount within 8 B/days . Excellent , excellent . Big thank you to Sam Davis. Well done. Kind regards Manfred Czichon
Response from the owner - in the last week
Hi Manfred, I'm glad we made sure that you were looked after when you fell ill on your cruise. It's great to hear that we resolved your claim in a timely and efficient manner. Aside from the doctors visit, we hope you had a great trip :) I've passed on your thanks to Sam, I'm sure he will pleased. Thank you for choosing 1Cover and offering to recommend our company, we really appreciate it. Kind regards, Kieran at 1Cover.
Kelley Jones's profile photo
Kelley Jones
a week ago
I had to cancel my family holiday with only a week before going to the US, due to sudden back injury which required immediate surgery. The staff that I dealt with were compassionate, understanding, experienced and highly professional. I didn't know what to do and they walked me through the whole process - immediately forwarding me clear and detailed emails with paperwork required. I had to call and email them a few times to get an update. I received all costs back - less the $100 of my excess. We will definitely use this company again for our future trips. Very happy customers. Thank you to all at 1Cover.
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Response from the owner - in the last week
Hi Kelley, I'm so sorry to hear that you had to cancel your family holiday, that's a huge shame. However, I'm glad we were able to cover you and reimburse you the money spent. Let's hope you can use it on a make-up holiday! We wish you best of luck in your recovery from your back surgery :) Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Kind regards, Kieran at 1Cover.
Vincent Chan's profile photo
Vincent Chan
a week ago
Amazing amazing amazing, I used 1Cover for the first time when we travelled to Noosa, unfortunately I had a bit of a mishap with my Surface Pro 3 and had to lodge a claim for the first time ever. The process was smooth and all the consultants were excellent in processing my claim - it did take a little while for the replies but I think they were doing their due diligence. So happy that I used them for this trip and no doubt I'll be using them for future trips in the future. A++
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Response from the owner - in the last week
Hi Vincent, I'm glad we were able to assist with your claim! Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. We hope you had a great time on your trip and we look forward to serving you again in the future. Kind regards, Kieran at 1Cover.
laurie summers's profile photo
laurie summers
a week ago
I had to cancel my trip, only a couple of days from departure, due to sudden injury which put me on crutches and required that I rest as much as possible. The staff that I dealt with were understanding and highly professional,forwarding the paperwork quickly and helping out where needed.They also kept me informed about the progress of my claim .I received all of it - less the $100 of my excess. I Will certainly use this company on any future occasion
Response from the owner - in the last week
Hi Laurie, I'm so sorry you had to cancel your trip, that's a real shame. However, I'm glad that we were able to assist with your claim and reimburse you so that you weren't left out of pocket. Hopefully that money can go towards a well deserved make-up trip? Thank you for your continued support, we look forward to serving you again in the future :) Kind regards, Kieran at 1Cover.
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Clare Mcalaney
a week ago
This is hard to rate, as it ranges from excellent to terrible. Excellent, is when I get to speak to someone. On two occasions, they were excellent and apologetic. However, I had to chase and chase and chase, so the system for lodging a claim or additional claim needs urgent review. The other issue is when staff do not know how to interpret your cover, and tell you that you are not insured, when you are. There are quite a few inconsistencies in customer service. After being robbed, the Irish woman I spoke to didn't even enquire whether I was okay! She was blunt and uncaring. Yet other times, the staff have blown me away with their care and compassion. More training is needed in what I can imagine is an incredibly difficult place to work, with much pressure. Overall, am happy, but the times that were not good were seriously bad.
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Response from the owner - in the last week
Hi Clare, Keeping an open dialogue with our customers is how we improve our service, so thank you for the feedback, we really appreciate it. Firstly, let me apologise for any poor service you received. Our aim is to always provide legendary customer service, so it's disheartening to know that we fell short of that goal. Overall, I'm glad that you're pleased with the service you received. Of course, we take any slip-up in our customer service very seriously. Going into the future we will certainly refer to your experience when reviewing our claims system. Thank you again for the valuable feedback. Please be assured that we have taken it on board and will work to improve our service to ensure that it's always legendary 100% of the time. We hope you had a great time on your trip! Kind regards, Kieran at 1Cover.