Response from the owner - in the last week
Keeping an open dialogue with our customers is how we improve our service, so thank you for the feedback, we really appreciate it.
Firstly, let me apologise for any poor service you received. Our aim is to always provide legendary customer service, so it's disheartening to know that we fell short of that goal.
Overall, I'm glad that you're pleased with the service you received. Of course, we take any slip-up in our customer service very seriously. Going into the future we will certainly refer to your experience when reviewing our claims system.
Thank you again for the valuable feedback. Please be assured that we have taken it on board and will work to improve our service to ensure that it's always legendary 100% of the time.
We hope you had a great time on your trip!
Kieran at 1Cover.