How to Be a Good Google+ Community Moderator
So you have just been promoted to be a moderator of a community. What does that mean and what should you do?The role of the moderator is to help the community's owner run the community effectively.
Typically that involves dealing with posts and comments that do not belong in the community, and with community members who misbehave. That does not really answer the question, though, because it, in turn, raises three questions:
-- What belongs in the community (and implicitly what does not)?
-- What constitutes "misbehaving" in the community?
-- How should violations be handled?
It is not the moderator's job to answer those questions. It would cause serious problems if each moderator established his or her own answers to those questions because the rules would vary depending on who was making the decisions. That would be essentially the same as if individual police officers established their own laws, and would clearly be extremely unfair to the members of the community.The community owner should decide on the community's rules and policies.
After all, it is the owner's community. There might be considerable differences between the rules for even seemingly similar communities, depending on the owners' intents for each of the communities. The owner should establish clear and unambiguous rules, and publish those rules so they are accessible to all members.
The owner should also establish policies for what should be done when the rules are violated. Again, the policies might differ substantially from one community to another. Some owners might decide to be extremely strict and ban members easily. Others might choose to only remove offending posts but provide explanations to the posters in some or all cases. Those decisions set a tone for a community so once again they should be made by the community owners.What should you do as a moderator?
Start by speaking to the community owner to understand the rules and policies for the community. If you do not agree with the rules or policies, you have three choices: try to get the owner to change them, accept them as they are, or step down as a moderator. Assuming you decide to remain, you have only one remaining responsibility: Apply the rules and policies as defined by the community owner with absolute consistency. #GooglePlus #GooglePlusCommunity #GooglePlusTips