My name is Alex.
I'm sorry, my English is not very good.
I would like to convey to you the information on how to operate an exclusive Lenovo service center in Ukraine.
(Kiev, Krasnoarmeyskaya (Big Vasylkivska), 134).
In January 2014 I became the proud owner of a smartphone Lenovo S920.
About what it beautiful and how I like it I do not say - I think he's one of the best to date.
In December 2014 stopped working the lower three buttons (touch).
And while the warranty is not over, I decided to contact the service center Lenovo.
Phone repaired under warranty - replaced all the screen and a touchscreen.
Repairs performed at +/- 20 days.
Was glad - it worked for almost three months)))
At the end of February 2015 phone (screen) just stopped responding to touch ...
Come again in the same service for assistance.
But in the post-warranty repair I was refused.
Said that they would not repair my smartphone, by the fact that he is no longer under warranty ...
I am very disappointed that attitude of employees servistnogo center Lenovo.
Bitter experience for me.
I have no working smartphone which is now just lying in a box.
Will buy independently acquire screen and change it yourself ...
I ask you to take action to improve service.
Below I present the text of my communication with the employee service center Lenovo:
Me: Hello, here is my problem.
screen stopped working.
I have to change it, then you, in December 2014 (showing a receipt for replacement).
Yes, I found you in the database, the screen changed really.
Yeah, we have.
Well, yes, there needs to be replaced on the face of the module screen.
Your smart but we can not take because it is not a guarantee ...
Me: I understand that the warranty is already out and did not ask for repair it free of charge.
I need to fix it - tell me if you can make repairs and how much it cost me?
CC: I told you so - we can not take.
he is no longer under warranty.
I am a second, you are officially certified by Lenovo service in Ukraine?
I am then for what reason you can not repair the unit Lenovo?
CC: I told you, he is no longer under warranty and the modules we do not have.
you know, there are "F1-Center" - you better for them podedte (gave me a booklet with the address of the Service Centre).
maybe they can help you.
I: guys, three months ago, it is your Service Centre to make replacement parts that are out of order.
and I once again focuses on the fact that I was willing to pay, as well understand that the warranty is already out.
Service personnel went somewhere, probably consulted or consulted. I do not know, but it is not so ... Soon he returned ...
CC: Generally to repair your unit, we take.
repairs will cost 70% of the cost of the device.
how long it will take to repair is not known.
amount may change in the course of repair.
I: How is it ???
from what kind of amount will be calculated 70%?
CC: these 70% will be calculated at $ 200.
I: !!!!! Forgive me, but you see where these numbers ????
CC: Well, you go online and look at it now and stands ...
I: this is nonsense, you are aware that talking about?
CC: Well, I told you so - he is now well worth it ...
I bought a smartphone for $ 140 (check there of course).
for repeated repair in your CC details as you well and me, must pay $ 140.00 snovo (70% of $ 200) ????
I correctly understand you!?!?
I: Thank you, goodbye !!!